Refund policy

Thank you for shopping with me! If you are not entirely satisfied with your purchase, I am here to help.

Return Window

You have 14 calendar days to return an item from the date you received it.

Eligibility and Item Condition

To be eligible for return, your jewelry must be:

  • Unworn, unused, and in the same condition you received it.
  • Free from any scratches, blemishes, or signs of wear.
  • In its original packaging, including any specific jewelry boxes, pouches, or tags.
  • Accompanied by your Shopify order confirmation email or packing slip.

Non-Returnable Items

Because of the unique nature of handmade items, the following products cannot be returned:

  • Custom-made or personalized jewelry pieces (such as custom sizing, specific stone choices, or custom engravings).
  • Earrings (for strict hygiene and safety reasons).
  • Items purchased from  the “sale” or discounted.

Damage and Shipping Issues 

Please inspect your order immediately upon delivery. If your handmade jewelry arrives damaged, broken, or defective due to transit, contact me within 48 hours of delivery. 
To report a damaged item, please email (innerkidjewelry@gmail.com) with:

  • Your Shopify Order Number (#XXXX)
  • A clear photo(s) of the damaged item  and the packaging it arrived in.

Once verified, I will gladly arrange for a replacement or a full refund, and I will cover any associated shipping costs to resolve the issue.

Refunds and Processing Time

Once your return packing arrives, I will in inspect the jewelry and you will receive an automated email notification from Shopify regarding your approval status.

If approved, your refund will be processed automatically back to your original method of payment. Online payment providers typically take 5 to 10 business days to post the credit to your account.

Return Shipping Costs

You are responsible for the cost of shipping the item back. Original shipping charges from your order are non-refundable.

Because jewelry packaging are small and valuable, I strongly service and keeping your tracking receipt. I cannot issue refund if the package is lost in transit before reaching me.

How to Start a Return 

Do not mail items back without initiating the process first. Please contact me at innerkidjewelry@gmail.com with your Shopify Order Number (#XXXX)to receive the correct return mailing address.